Transform Your Look with Beauty

I have been in the beauty and Hair industry for many years . I had taken  some time away to focus on other opportunities in life and as  much fun as that has been,I am now back doing what I love. I have recently refreshed in Hair Extensions, I am qualified in Nano bonds, Weft and tape extensions. I am also fully qualified Beauty therapist and offer a range of beauty treatments. I have been a qualified Hair Dressed and beauty therapist for Over 16 years 

I USE ONLY BEST LUXURY PRODUCTS

I only use the best products for my Beauty treatments and offer the best quality Remy Human double drawn hair Extensions, to ensure the natural cuticle remains intact . This helps prevent tangling and extends the life of the extension

MY STUDIO

I am based in my newly refurbished home studio in Grangemouth . I am situated in a private 1-1 setting to give client the most peaceful, private and most relaxing experience.

Avoid washing your hair for at least 48 hours but ideally 72 hours after getting your hair extentions fitted.

Brush your hair using a tangle teaser, paddle brush or always best to use a hair extention brush.

Brush the ends in small sections working to the crown to stop any tension on your extentions.

Always use heat protection spray  and dry your hair on a lower heat.

always dry your hair and never leave it to dry on its own, making sure you are drying the hair at the root.

Use only sulfate free Shampoo and conditioner.

 Only  wash your hair 2-3 times a week. dry shampoo will be your new best friend.

Sleep with you hair in plats to avoid tangles. Sleep with a silk cap.

avoid conditioner or oils near the beads as this will cause slippage. 

Avoid any products that will damage your extentions or discolour  them. Only use the products that I have advised or are designed and recommended to use for hair extentions.

If you look after your extentions and follow  aftercare advise, then your extentions should last the lifespan stated. 

Please read before booking!

On booking or at Consultation a deposit is required to confirm your appointment. This deposit is completely non refundable. Please note that you may rearrange your appointment up to 72 hours prior to you booking.  If you cancel within the 72 hours or perform a no show  your deposit will be lost and you will be required to pay in full if you decide to re book.

All clients have access to aftercare information on my website, along side my  whats-app service that I will always aim to answer promptly to answer any queries clients may have regarding their hair extensions. It is the clients full responsibility to follow the aftercare advice given and to ask any questions they have regarding this. My clients can also contact me on 07851774612 or on any social media message or email. I may not always be able to answer straight away but I will respond as promptly as possible. I provide after care products tailored to the hair extensions I supply and fit, which you will be encouraged to purchase to sustain the quality and performance of the extensions. If the products are not not purchased, I will  not be held responsible for issues that arise with other branded products used.

Weft extensions can be reused for up to 12 months depending on aftercare. Refits should be carried out every 8-10 weeks. Clients are responsible to book refits and maintenance.

Nano extensions can be reused for up to 12 months depending on aftercare. Refits should be carried out every 10 weeks. Clients are responsible to  book refits and maintenance. If maintenance has went over the time frame advised, removal may be more expensive depending on the hair condition.

Our hair products are processed from a 'real' product and will perform exactly like that of natural hair. Some donors hair may hold a style longer than that of another donors hair. some may require more maintenance than a previous set. It is impossible to advise 2 sets will react/behave the same. We would not deem this as a fault. We can not guarantee every set of extensions will hold a style and behave the same as other batches/sets.

PLEASE NOTE blonde hair colours have a shorter life span and require more carful aftercare, this is due to being processed more.

Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so always aim for the highest standards in everything we do. Complaints are rare but we take them seriously. We have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.

FAULTY HAIR PROCESS

Delaying a complaint can seriously effect our ability to investigate and rectify. WE would request if for any reason you are not satisfied with the service you received for any reason, Inform us within 14 days. Calmly and clearly, explain the problem either by phone, Email or Message. you are always welcome to come and see me in person. If you threaten or speak in a bad manner, we will no longer respond to your contact.

We will listen to your feedback and ask questions as necessary to understand why you are making a complaint.

If you have already left the salon, don't go to another salon as we have the right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back into our salon and discuss your complaint in private or offer a removal. If a third party is involved, we no longer take responsibility to rectify your complaint as we are no longer obliged to do so.

We will first ask for a full list of products used on the hair, the heat temperature used on styling tools and numerous questions relating to aftercare.

If we cant establish to the issue with the aftercare products used or aftercare performed, we will then offer to fully remove the hair extensions and return them to the supplier for testing. Please be aware this is a complimentary service and is offered only at full discretion of the hair supplier. If the hair supplier finds fault is from poor aftercare or poor choice of products, they will return the hair to us to then return to yourself. You will have the option to have the hair refitted, but a charge will incur.

If the supplier finds fault within the hair itself, they may replace the hair an you will have the option to have this fitted by ourselves free of charge.

Please note that the decision from testing is not our own and we can not offer any  guarantee you will receive the outcome you desire, but we will try our very best to communicate for you. You may be given copied and pasted text from the supplier to confirm where the fault lies, but we are under no obligation to send screenshots or proof of supplier as this is private to our business. If the issue is taken further to the correct authority, screenshots and evidence can be provided to this organization in protection of the nature of our business.

The supplier will state the timeframe in which the faulty product will be tested to find a resolution  usually within 4-6 weeks, this may vary and we hope to have it resolved in the shortest time frame possible.

Where we think your complaint is reasonable, we will do our best to help resolve any issues on our part as a service provided.

DO NOT COLOUR, TRY TO CORRECT, GO TO ANOTHER SALON OR TOUCH THE ISSUE OF WHICH THE COMPLAINT IS REGUARDING. THIS WILL FORFEIT YOUR RIGHT TO A CORRECTION OR REFUND OF ANY KIND.

WE CANNOT FIX SOMETHING THAT IS NO LONGER PRESENT OR HAS BEEN TAMPERED WITH.

IN SALON PURCHASES.

Any  products purchased from the salon are non refundable and this will be stated at the time of purchase. If for any reason the product is faulty. This would be an exchange only at out discretion. If you feel that a product is faulty, then you must report this to us by email 14 days of receiving the goods. The faulty goods must be returned in full within 7 days from receiving the email. these will then be returned to supplier for testing and if no fault is found then no exchange would be offered.